Greater Illinois Title Company (GIT) embraces the concept of Excellence In Customer Service.
To emphasize this commitment, GIT has established a fair Complaint Management System, which includes a set of procedures outlining how problems need to be brought to management’s attention.
Complaints offer GIT an opportunity to correct immediate problems and frequently provide constructive ideas for improving or adapting products and services. The primary goal behind GIT’s management philosophy is complete customer satisfaction. For this purpose, we make it our highest priority to correct and resolve the problems and issues presented to us in every possible instance.
GIT’s management’s responsibility begins with the preparation of written policies and procedures for speedy and fair complaint resolution. These policies are communicated to all departments and emphasize the accountability of each employee to resolve complaints courteously and fairly.
If you wish to receive more information regarding Greater Illinois Title Company’s Consumer Complaint Management System, please contact GIT’s President, Gregory M. Kosin at (312) 264.4714.
Should you wish to file a formal complaint against Greater Illinois Title Company, click here to download the GIT Customer Complaint Form.
Greater Illinois Title Company has embarked upon elevating the Principles of Excellence in Customer Service across all levels of the company’s operations. We welcome feedback and invite you to provide honest and positive ideas to enhance our corporate image and fulfill our mission to consumers and the real estate community.