THE GREATER ILLINOIS TITLE CLIENT SERVICES TEAM™ – a Concierge Service for Attorneys.
The Greater Illinois Title Company Client Services Team™ is a “concierge service” for Attorneys. The goal of the Client Services Team™ is to provide an extra level of Excellence in Customer Service (ECS) to those Gateway Agents of GIT that have unique problems or who may be unaware of the products and services provided by GIT.
The goal of the Client Services Team ™ is to solve customers’ problems.
The Client Services Team™ will respond to unique inquiries of Gateway Attorney Agents and will provide assistance to address certain customer issues. Some of the services to be provided by the Client Service Team™ include assisting with closing appointments, obtaining of condo or HOA letters, simple title clearance matters, hold harmless letter requests, obtaining a copy of prior title policy, obtaining municipal transfer stamps, getting trust documents executed, pay taxes, and a variety of other tasks or problems to reduce the effort required by a Gateway Agent to get a problem solved.
Excellence in Customer Service is a corporate strategy of GIT. The Client Services Team™ will take control of the situation, email or text clients with status updates and guide clients to the resolution of the problem.
The GIT Client Services Team will assure that our Gateway Agents receive the highest level of Excellence in Customer Service provided by any company in the market. That is our goal and one in which GIT will work to deliver on a daily basis.
The Client Services Team™ can be reached at [email protected] or by calling 312.264.4700.